Shipping policy

Last updated: 17 September 2026

Aurelis Time aims to process and deliver orders as efficiently as reasonably possible. This Shipping Policy explains how orders are processed and delivered.

Order Processing

Orders are generally processed after payment has been successfully received and the order information has been confirmed.

Processing times may vary depending on product availability, order volume, weekends, public holidays, and other circumstances.

If an order has already been processed or fulfilled, cancellation may no longer be possible.

Shipping and Delivery

Orders are shipped to the delivery address provided during checkout.

Customers are responsible for ensuring that their shipping information is complete and accurate before placing an order.

Delivery times can vary depending on destination, shipping method, carrier availability, and other circumstances.

Estimated Delivery Times

Estimated delivery times are provided where available and are intended as general guidance rather than guaranteed delivery dates.

Actual delivery times may be affected by factors outside Aurelis Time's reasonable control.

Possible Delays

Delivery may be delayed due to circumstances such as:

Carrier disruptions.
Severe weather.
Public holidays.
High shipping volumes.
Customs processing.
Incorrect or incomplete delivery information.
Other circumstances beyond our reasonable control.

Tracking

Where tracking is available, tracking information may be provided after the order has been dispatched.

Tracking information can take some time to become active after an order has been handed to the carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may apply to resend the order.

Please contact storehexa0020@gmail.com as soon as possible if you notice an error in your shipping information.

Lost or Delayed Orders

If your order appears to be significantly delayed or may have been lost in transit, contact storehexa0020@gmail.com with your order details.

We may work with the relevant carrier to investigate the shipment and determine the appropriate next steps.

Customs and Import Charges

For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country.

Where such charges are imposed by the destination country or its authorities, they may be the customer's responsibility unless otherwise stated at checkout or required by applicable law.