Refund policy

Last updated: 17 September 2026

At Aurelis Time, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return it within 30 days, subject to the conditions below.

30-Day Return Period

You may request a return within 30 days of receiving your order. To be eligible, the item must meet the return conditions outlined below.

Return Eligibility

To qualify for a return:

The item must be unused and in its original condition.
The item must be returned with its original packaging and any included accessories, where applicable.
The item must not show signs of use, damage, alteration, or wear caused after delivery.
Proof of purchase or order details may be required.

How to Request a Return

Before sending an item back, contact Aurelis Time at storehexa0020@gmail.com with your order number and a brief explanation of your return request.

Please wait for return instructions before shipping your item. Returns sent without prior authorization may not be accepted.

Return Address

Approved returns should be sent to:

Aurelis Time
117 Kirby Rd
Leicester LE3 6BE
United Kingdom

Return Shipping Costs

Unless the item is damaged, defective, or incorrect, return shipping costs are generally the customer's responsibility.

If an item arrives damaged, defective, or incorrect, please contact us before returning it so we can provide appropriate instructions.

Damaged, Defective, or Incorrect Items

Please contact us as soon as possible at storehexa0020@gmail.com if you receive an item that is damaged, defective, or different from what you ordered.

We may request photographs or other information to help us assess the issue and determine the appropriate resolution.

Refund Process

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. The time it takes for the refund to appear in your account may depend on your payment provider or bank.

Original shipping charges may not be refundable unless required by applicable law or the return is due to an error on our part.

Non-Returnable Items

Items may not be eligible for return where they are:

Used, worn, damaged, or altered after delivery.
Missing original packaging or accessories where these are required for the return.
Returned after the applicable 30-day period, unless otherwise required by law.

Nothing in this policy affects any mandatory consumer rights you may have under applicable law.